I’m absolutely in love with my Olivienne clutch. The quality is outstanding and it looks even more beautiful in person. I received so many compliments at an event last week
The shipping was faster than I expected and the packaging was very elegant. It felt like unboxing a luxury item. Definitely shopping here again.
Timeless Style, Made for You
At Olivienne, every detail matters. From the choice of fabrics to the finishing touches, we create pieces that combine elegance, quality, and versatility — fashion that elevates your everyday moments.
After your order is confirmed, you will receive an email with a tracking code within 3–5 business days. You can use this code on the carrier’s website to track the status of your delivery. You can also log in to the “My Orders” section on our website and select “Track Order” for the latest updates.
For your convenience, we accept several secure payment methods, including:
Credit Cards (Visa, MasterCard, American Express, Discover)
Debit Cards
PayPal
Apple Pay and Google Pay (where available)
All transactions are SSL encrypted to ensure your data is safe and protected.
Delivery times may vary depending on your location and chosen shipping method. On average:
Standard Shipping: 7–15 business days
Express Shipping: 2–5 business days
You will receive a more accurate delivery estimate once your order has been processed and shipped.
If you need to return or exchange an item, please contact our customer service team within 7 calendar days of receiving your order. Items must be:
In original condition
Unused and unwashed
With all tags and accessories intact
Once approved, we will provide you with a return address and detailed instructions. Refunds are issued to the original method of payment within 7–10 business days after inspection.
We sincerely apologize for any inconvenience this may cause. If you receive a defective item, please contact our customer service team immediately at sac@olivienne.com, providing your order number and clear photos of the defect. We will review your request and offer a solution, which may include a replacement product or a full refund.
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