Refund policy

At Muvier, we strive for full customer satisfaction. If you are not satisfied with your purchase, you may request a refund under the following terms:

Refund Conditions

• Refund requests must be made within 100 days of receiving the product (in accordance with the EU Consumer Rights Directive 2011/83/EU).
  
  

• The product must be unused, in its original packaging, and in the same condition as delivered.
  
  

• Certain products (personalized items, intimate goods, or perishable goods) may not be eligible.
  
  

Refund Process

• Contact us at contact@muvier.com
  
  

• Once the return is received and inspected, you will be notified of approval or rejection.
  
  

Approved refunds will be processed to the original payment method within 14 days.